IP Telephony End-User Training

90 minute tutorial on using Cisco IP Phones

Course Description

Following the successful deployment of the Cisco Call manager IP Telephony solution, All employees must now learn how to use the new IP Phone on their desk. This short tutorial provides essential hands-on training for the end user which allows them to overcome any fears of using this new IP phone. This course will cover the basic functions of placing and receiving calls as well as utilizing some of the more advanced features which are now available to the end user through Cisco's IP telephony solution.

This course will significantly minimize basic end user support calls which involve use of the handset on the desk and also allow end users to benefit form the exciting and productive features available with a Cisco IP telephony solution.

The course is designed to be a focused session for all users within the organization. It requires minimal time out of work and can be taught multiple times in a single day. This course can be customized to focus on specific features which are more popular in your company or XML based applications which may have been developed for your organization.

Course Objectives

What you will learn:

• Learn how to use basic features on Cisco IP phones to place calls, answer calls, transfer and forward calls
• Learn how to use more advanced features which will make you more productive such as quickly setting up ad-hoc conference calls or forwarding your calls to mobile or home phones.
• Learn how to access voice mail from your Cisco IP phone.
• Learn how to use information services now available to you such as missed calls or accessing the corporate directory.
• Learn how to tailor your phone to your needs such as changing ring sound, adjusting the LCD display, adjusting handset and speaker volume.
• Learn how to maximize the use of your IP telephony solution by using your web browser to forward you calls when outside the offices as well as setting up speed dial numbers easily.

Prerequisites

There are no Prerequisites

Course Outline

1. Basic User Features
   • Connecting Your Cisco IP Phone to the Corporate Network
   • Adjusting the Footstand
   • Placing a Call
   • Answering a Call
   • Ending a Call
   • Stabilizing the Handset
   • Transferring a Call
   • Putting a Call on Hold
   • Redialing a Number
   • Using Call Park
2. Advanced User Features
   • Forwarding All Calls
   • Placing a Conference Call
   • Initiating a Meet-Me Conference
   • Joining a Meet-Me Conference
   • Using Call Pickup
   • Using Group Call Pickup
3. Information Features
   • Accessing Online Help
   • Using Call History
   • Changing the LCD Contrast
   • Setting Up Voice Mail
   • Accessing Voice Mail
   • Using a Corporate Directory
   • Viewing Information Services
4. Audio Features
   • Changing the Ringer Sound
   • Adjusting the Ringer Volume
   • Adjusting the Handset, Speaker, and Headset Volume
   • Muting a Call
5. Web Browser Features
   • Forwarding All Calls from the Web
   • Configuring Speed Dial Buttons
   • Subscribing to Information Services
   • Changing Your Subscriptions