Cisco Authorized 5-day Course
Course Description
Troubleshooting Cisco Unified Communications Systems (TUC) v1.0 equips network professionals with the knowledge and skills required to troubleshoot Unified Communications Systems / solutions in Enterprise, Mid-Market, and Commercial deployments. TUC teaches troubleshooting methodology, triage, resources, tools and fixes at the integrated System / Solution level, and for components (such as Cisco Unified Call Manager, Cisco Unity, videoconferencing, and infrastructure).
Course Objectives
What you will learn:
- A systematic methodology to troubleshoot Cisco Unified Communication systems by using knowledge of tools and reports that help isolate Cisco Unified Communication system problems
- When given a trouble call that has been categorized as a Cisco Unified CallManager-related issue, isolate the specific problem, propose a solution, and, where appropriate, implement the solution
- Diagnose and resolve a call setup issue
- Troubleshoot the quality of both voice and video streams
- Given a trouble call that has been isolated to a Cisco Unified Communications system component application, isolate the specific problem, propose a solution, and, where appropriate, implement the solution
Intended Audience
Cisco Channel Partners/Resellers,
Customers,
Employees, and anyone attempting Unified Communications Certification that includes Troubleshooting Cisco Unified Communications.
Course Prerequisites
Before attending this boot camp, students should have completed the following prerequisites:
- CCNA
- CIPT 1 and 2
- QoS
- GWGK
Course Outline
- Methodology and Tools for Troubleshooting Cisco Unified Communications Systems
- Introducing Cisco Unified Communications Systems Troubleshooting
- Troubleshooting Methodology in Cisco Unified Communications Systems
- Gathering Information for Troubleshooting
- Troubleshoot Cisco Unified CallManager-Related Issues
- Troubleshooting Common Endpoint Registration Issues
- Troubleshooting Cisco Unified CallManager Availability Issues
- Troubleshooting Cisco Unified CallManager Security Issues
- Troubleshooting Database Replication Issues
- Troubleshooting LDAP Replication Issues
- Troubleshooting Common Gateway Registration Issues
- Troubleshoot Call Setup Issues
- Introducing Call Setup Issues and Causes
- Troubleshooting On-Premises Single-Site Calling Issues
- Troubleshooting Offsite Call Issues
- Troubleshooting Intercluster Dial Plan Issues
- Troubleshooting Gatekeepers in a Cisco Unified Communications System
- Troubleshoot Voice and Video Quality Issues
- Defining Common Voice and Video Quality Issues
- Troubleshooting VoIP Quality Problems
- Troubleshooting Quality Problems of Cisco Unified Video Advantage
- Troubleshooting Common Cisco Unity Integration Issues
- Troubleshooting CTI Issues
- Troubleshooting Media Resources
Course Labs
- Lab 1: Trouble Tickets - Phone Registration
- Lab 2: Trouble Tickets - Dial Plan
- Lab 3: Trouble Tickets - MGCP Gateway
- Lab 4: Trouble Tickets - H.323 Gateway
- Lab 5: Trouble Tickets - Locations and Regions
- Lab 6: Trouble Tickets - SIP
- Lab 7: Trouble Tickets - Presence
- Lab 8: Additional problems to troubleshoot
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